Personal data

Privacy Policy

What is personal data?     

In the sense of Article 4 of the GDPR, the term “personal data” means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. »                            


Who is the data controller of the website?

In the sense of Article 4 of the GDPR , the term ” controller’ means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law;                  

The data controller is the person or body that determines the purposes and methods of the collection and processing of your personal data. Your personal data are collected by Move Expert Groupe, based in Aix en Provence, France, Batiment le Tritium B, 355 rue Louis de Broglie, 13857, whose registry number is 750542037.    

The privacy policy applies to all domains that are wholly managed by Move Expert including the website

Smart Ferry is owed by Move Expert Group located at 355 rue louis de Broglie, 13857 Aix en Provence, France. As such Move Expert is in charge of controlling the data of your personal information


What information is collected?

Smart Ferry, requires personal information, to make your ferry tickets through ferry operators:

  •  Names of one or several passengers
  • addresses
  • passport numbers
  • place of birth of the passengers
  • date of birth of passengers

in regards of the payments, we store only for the duration of the booking process the credit /debit card details.

Smart Ferry, may collect information about you regarding the following actions:

  • you are surfing and looking the information of the website         (IP address, browser, operating system, device used etc.…)       
  • you create your personal space (personal data can be store for future use and improving your user experience)              
  • you make a request for information via the contact forms / online chat  (to contact you and help you manage your bookings / invoice / price requests/ any information requests)      
  • you communicate with Smart Ferry via emails, telephone / chat              
  • newsletter that you may subscribe to, social networks you may follow us on.    

The Groupe Move Expert may collect, access, use, modify, store, transmit and delete your personal data in the scope of their commercials and contractual activities.


What is the destination of the data collected?

  • This data is collected in order to carry out our obligations from our contracts with ferry operators, the data collected includes your names and those of the passengers travelling/ email/ information about your passport and date of birth. This will allow the ferry operators to process your request for the ferry crossings you will request from us.             
  • To send you information about you booking process and manage administrative tasks
  • To make sure our website and the information display represents your interest
  • Communicate our latest news and offers so you can benefit from discounts and special offers we receive from ferry operators
  • Data can be also collected in case of reviews you will receive from us and that will be display on our website. We reserve the right to publish, adjust, reject or remove your reviews
  • To contact you in any case, for phone correspondence, email correspondence

    How long we will store your data:

    Your data will be store for a duration of two years after your last connection on our website or until you request the removal or your data from server. After this period of time, your account will be deleted from our server.

    At any time, you can request from us, to remove or edit your personal data stored on our server

How do we ensure the security and confidentiality of your personal data?

The access to the personal data is guaranteed to the employees authorized of Move Expert and Smart Ferry, with the aim of the execution of the task assigned to them.

Links to other websites:

Be aware that our terms and conditions as well as our privacy policy do not apply to the websites of partners, ferry operators or any third-party company that you may reach through a link found on our Smart Ferry website.

You may refer to those third-party companies, ferry operators or partners, terms and conditions and privacy policy in order to check how your personal data are managed.

What are your rights and how you exercise them?

According to the applicable regulations GDPR and Data Protection act 2018, you are entitled to:                             

  • access right: you can obtain information concerning the process of your personal data as well as a copy of those personal data.                 
  • right of rectification of your personal data, you may ask from us, to update or amend your personal data if it’s not accurate or incomplete.      
  • right to be forgotten: you may request to be forgotten and delete your personal data within the limits of what is allowed by the regulations. we will ask from you to contact us at [email protected] and provide us the reason for this request.
  • right to remove your consent: if you gave your consent to the treatment of your personal data, you would have the right to remove you consent at any time

You can exercise your rights by contacting us, at the following email addresses: [email protected]

Please mention in your email, the account name / bookings reference so we can take the necessary actions to provide you your personal data we may have of you.

Cookie Policy

Cookies are small files which are stored on a user’s computer and design to hold a small amount of data. These cookies are used every time you will visit our website. They can be access either by the web server or your computer.

The cookie policy will let you know, what data we collect from you when using our website and the use of this data. In case you need to contact us, regarding this information, please send us an email at [email protected]

How deactivate the receipt of commercial offers by email

If you wish to unsubscribe to our newsletter or refuse to receive any news, offers about our Smart Ferry service, you may exercise your right, by contacting us at [email protected]

We will in the brief time, remove your contact details from our data base.

How do we use cookies?

We use cookies for the process of making ferry bookings tickets, to make sure that you can use your account and the features we are putting in place, to improve your experience every time you are using our website.

We use cookies, for necessary functionalities, as the default language, your last research.

We also use cookies to monitor our website and optimize your user experience; We use a system called Google Analytics, to understand how our website is used and to improve the user experience. The data used in Google Analytics are anonymous are used just for analysis.

What’s the lifetime of cookies?


Cookies can expire at the end of your session when you close your browser or can be persistent and stored in your browser.

You may delete cookies through your browser system by entering the advanced settings.

You may also block the use of cookies, by refusing to have them when first visiting our website.

Be aware that this preventing action, will have consequence on your user experience on our website. Certain functionalities may not work. As such we recommend that you do no disable them.